Terms and Conditions
Terms and ConditionsBefore placing your order, please read carefully these Terms and Conditions. You accept and agree to be bound by these Terms and Conditions when you “accept” online purchases.
DeliveryWe ship worldwide. Purchases are sent next day with standard delivery service of 3-4 days using Royal Mail within the UK and 10-15 days worldwide. For full details please visit Royal Mail website: http://www.royalmail.com Price of delivery is calculated through weight from the total in your shopping basket and will vary depending the country you are based.
Stock availabilityAll items on the ACID® ("Acid.co.uk") online shop are in stock and available for next day delivery. If for any reason stock is not available to process your order, we will email to inform you. If you paid using a credit or debit card, you will not be charged for unavailable stock.
ColourWe try to represent our products as accurately as possible through our photography. However, colours may vary depending on customer's monitor settings and resolution over which we have no control. Therefore we are unable to guarantee exact likeness of colour as it appears on our website.
SizesSizes can vary between manufacturers, which can cause some discrepancies with your known size. Some garments come in several different fits, which may alter the size you require, depending on desired fit. Measurements of items are shown below the garment in the 'Description' tab. If you require further information regarding this do not hesitate to contact the team at ACID® ("Acid.co.uk") by email: firstname.lastname@example.org
Placing an orderWhen you order items online you will need to register with us by setting up an account or paying by guest. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorized access to your account. You agree to accept responsibility for all activities that occur on your account. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being or are likely to be used in an unauthorized way. Please ensure the details, which you provide on registration, are correct and complete and inform us promptly of any changes to those details (e.g. change of email or postal address). We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order it will be without charge to you.
Contract & acceptanceWhen you place an order to purchase items using the website this is an offer by you to us to purchase those items. We only accept your order when we have confirmed availability and have processed the payment on your credit card successfully. The contract between us is formed at the point when we acknowledge that the order has been dispatched. If an item within your order is not available we will contact you. We acknowledge that an order has been dispatched by sending you an email summarizing the details of your shipment. Those items which have yet to be processed do not form part of that contract.
PaymentYou may pay for your order by supplying your credit or debit card details or by using Paypal. We accept the following card types: Visa Debit, Visa Credit or Mastercard, Receipt of your credit card details and debit of payments does not constitute our acceptance of your order. You are responsible for ensuring the email address and other contact details you provide to us are correct. We will not be responsible if you do not receive the new order or shipment note email or other confirmation from us where the details you have supplied are incorrect or in the event of communication system failures outside our control. An invoice will be sent to the e-mail address provided within your details as confirmation that your order has been accepted. Please do not send us payment information using email, as we cannot guarantee security of data.
Returns & refunds
ACID® ("Acid.co.uk") will not issue refunds. Online purchases are eligible for on-line store credit or item exchange. Items to be exchanged must be returned in perfect, unworn, new condition with all original tags attached. You must first contact us through the contact page. Packages sent without contacting us beforehand will not be accepted.Note that you must deliver the item back to us within 14 calendar days from the date you received the product. All sale items are final and cannot be exchanged. Make sure to use a reputable delivery company with tracking information or proof of postage, as we are not responsible for lost or stolen packages. Items may also be returned or exchanged in person at any Acid store location.