Terms and Conditions
Before placing your order, please read carefully these Terms and Conditions. You accept and agree to be bound by these Terms and Conditions when you “accept” online purchases.
We ship worldwide. Purchases are sent next day with standard delivery service of 3-4 days using Royal Mail within the UK and 10-15 days worldwide.
For full details please visit Royal Mail website: http://www.royalmail.com
Price of delivery is calculated through weight from the total in your shopping basket and will vary depending the country you are based.
All items on the Acid Clothing online shop are in stock and available for next day delivery. If for any reason stock is not available to process your order, we will email to inform you. If you paid using a credit or debit card, you will not be charged for unavailable stock.
We try to represent our products as accurately as possible through our photography. However, colours may vary depending on customer’s monitor settings and resolution over which we have no control. Therefore we are unable to guarantee exact likeness of colour as it appears on our website.
Sizes can vary between manufacturers, which can cause some discrepancies with your known size. Some garments come in several different fits, which may alter the size you require, depending on desired fit. Measurements of items are shown below the garment in the ‘Description’ tab. If you require further information regarding this do not hesitate to contact the team at Acid Clothing by email: firstname.lastname@example.org
Placing an order
When you order items online you will need to register with us by setting up an account or paying by guest. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorized access to your account. You agree to accept responsibility for all activities that occur on your account. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being or are likely to be used in an unauthorized way. Please ensure the details, which you provide on registration, are correct and complete and inform us promptly of any changes to those details (e.g. change of email or postal address). We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order it will be without charge to you.
Contract & Acceptance
When you place an order to purchase items using the website this is an offer by you to us to purchase those items. We only accept your order when we have confirmed availability and have processed the payment on your credit card successfully. The contract between us is formed at the point when we acknowledge that the order has been dispatched. If an item within your order is not available we will contact you. We acknowledge that an order has been dispatched by sending you an email summarizing the details of your shipment. Those items which have yet to be processed do not form part of that contract.
You may pay for your order by supplying your credit or debit card details or by using Paypal. We accept the following card types: Visa Debit, Visa Credit or Mastercard, Receipt of your credit card details and debit of payments does not constitute our acceptance of your order. You are responsible for ensuring the email address and other contact details you provide to us are correct. We will not be responsible if you do not receive the new order or shipment note email or other confirmation from us where the details you have supplied are incorrect or in the event of communication system failures outside our control.
An invoice will be sent to the e-mail address provided within your details as confirmation that your order has been accepted.
Please do not send us payment information using email, as we cannot guarantee security of data.
Returns & Refunds
Acid will not issue refunds. Online purchases are eligible for on-line store credit or item exchange. Items to be exchanged must be returned in perfect, unworn, new condition with all original tags attached. You must first contact us through the contact page. Packages sent without contacting us beforehand will not be accepted.
Note that you must deliver the item back to us within 14 calendar days from the date you received the product.
All sale items are final and cannot be exchanged.
Make sure to use a reputable delivery company with tracking information or proof of postage, as we are not responsible for lost or stolen packages.
Items may also be returned or exchanged in person at any Acid store location.
Risk & Title
Risk in the items will pass at the time the items are delivered. Ownership of items delivered will only pass when we receive payment in full of all sums due in respect of the items (including packing and delivery costs). If we do not receive payment in full we may, without prior notice, claim from you any items that have been delivered.
We will be responsible for any losses you suffer as a direct result of us breaching these Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract between us for the sale of items was formed (see “The Contract and Acceptance” section above). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our appointed sub-contractors or agents, whether it be consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.
Our liability to you under these Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these Terms and Conditions excludes or limits our liability to you for personal injury or death caused by our negligence. We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
Changes to website and conditions
Privacy & Security
Your privacy is importance to us. We promise never to release your personal details to any outside company for mailing or marketing purposes. When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. Acid Clothing complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential. In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfillment. They receive the information needed to verify and authorize your payment card and to process your order. All such organizations are under strict obligation to keep your personal information private.
Your transaction security
We realize how important it is to securely store any information that you provide. Acid Clothing maintains the highest levels of security using a 128bit Rapid SSL encrypted checkout. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
Drug and substance abuse
Acid Clothing (“Acid.co.uk”) is a non-judgmental clothing brand. We do not condone the use of any legal or illegal drug nor do we encourage any person to try any intoxicating substance. If you are concerned about your drug use or mental health we recommend you consult your local drug and alcohol service or your doctor.